What Makes a Good Support Worker?

Being a disability support worker is a unique role to play in someone’s life, and they must be a good fit for your lifestyle and personality.

We interviewed people with disabilities and compiled a list of the top five things to consider when hiring a support worker.

They know when to take a step forward and when to step back

Your support worker should be able to tell when to provide you the support you’ve requested and when to let you do your own thing. They should always ask what you need help with and only do things on your behalf if you have explicitly stated that you need them. You could have a service agreement with them so that everyone is on the same page.

They understand the importance of communication

Communication is essential for a successful working relationship, and your support worker should understand this. They should pay great attention to what you’re saying and confirm that they understand. They shouldn’t avoid discussing important things to your care, but they shouldn’t go beyond the boundaries you’ve established.

For you, effective communication may entail the use of augmentative and alternative communication tools. Make sure your support worker is familiar with the aids you use and is eager to learn how to use them.

Patience and a sense of humour

Because society is still not completely accessible, simple tasks such as going around town, shopping, or even dining might take time, effort, and a few mishaps for persons with disabilities.

Your support worker should be aware of this and should constantly prioritise problem-solving and putting your well-being at the forefront of their efforts. Sometimes all you need is for your support worker to laugh with you and help you keep going.


Your support worker becomes an integral part of your daily life; therefore, they must be reliable and serious about their commitment to you. They should be punctual, well-organised, and upfront about their availability.

Who a support worker works for and the conditions they are subjected to, such as minimum work hours, pay, and overtime, might impact their reliability. Many NDIS support workers work as sole traders, which gives them greater control over their workload but may limit their access to things like an accessible vehicle.

Friends, family, and your disability community support network may be able to refer you to a person or an organisation with a lot of experience working with actual people.

It’s also worthwhile to have open communication with anybody you choose. Inquire about their qualifications and experience, whether or not they are NDIS-registered, how readily available they are, and what services they provide as a support worker.


Respect underpins all of these characteristics. Your support worker should treat you as an equal and strive to ensure that you have the freedom to make your own decisions. It should be easier for you to live the life you want now that you have them in your life. They should concentrate on your goals and how you plan to reach them, offer creative suggestions, and ensure that your time together is productive.

You have the right to interview or trial your support worker. A good support worker will want you to find the best fit possible. 

Are you looking for a support worker? Reach out to us today. 

Connect Today!

Complete Connect is an Australia Wide NDIS Registered Provider. We provide allied health, daily in-home support and nursing to assist you in achieving complete wellness, care and your personal goals.

For more information about our mission to deliver complete wellness in all areas of each participant’s life, or to join our community, visit our website or contact the Complete Care team by phone on 1300082682. You can also reach us via email at info@completeconnect.com.au. We look forward to hearing from you!

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